At TNT, we want you to love your purchase — but if something isn’t quite right, we offer returns and exchanges within specific guidelines. Please note that Canadian and U.S. orders follow different return procedures, outlined below.

• Returns or exchanges must be requested within 10 days of receiving your order, or within 14 days of being notified your in‑store pickup order is ready.
• All returned items must be:
  • In original condition (unworn, unwashed, unaltered)
  • With all original tags and packaging (including shoeboxes, dust bags, etc.)
  • Free from damage, marks, or tampering
• Items returned that do not meet our quality standards may be declined and shipped back at your cost.

Please contact online@tntfashion.ca to initiate a return or request a change to an unshipped order.

The following items are final sale and cannot be returned or exchanged for hygiene reasons:

• Swimwear
• Lingerie
• Jewelry
• Fragrance

• Shoes must be tried on only indoors on soft surfaces.
• Returned shoes must show no wear or sole markings.
• Shoes must be returned with original packaging in unmarked, resaleable condition.

• TNT does not offer price adjustments on previously purchased items.
• Original shipping charges are non‑refundable, except in the case of faulty merchandise.
• Mail‑in return shipping costs are your responsibility. TNT is not liable for lost or untracked packages.
• We recommend using a tracked and insured shipping method and keeping your tracking number.
  
• Refunds are processed within 5 business days of receiving your return. It may take up to 10 business days for your financial institution to post the transaction.

How to Return:

1. Contact Us:
   Email online@tntthenewtrend.com to confirm your item’s return eligibility.
2. Receive Return Authorization:
   If approved, we’ll send you a Return Authorization (RA) number and instructions.
3. Return Your Item:
   Mail your return using your preferred tracked service, or return it in-store. Include the RA number in or on the package.
   Email your return tracking number to us.
4. Quality Inspection:
   Once received, items will be inspected to ensure they meet our return standards.
5. Refund Processing:
   Eligible refunds will be issued to your original payment method or as a store credit (based on discount level). Please allow up to 10 business days for funds to appear.

How to Return:

1. Contact Us:
   Email online@tntthenewtrend.com after reviewing this policy.
2. Return Review:
   If eligible, we’ll guide you through the return process and send an invoice for return costs.
3. Pay Return Fees:
   A flat $30 CAD Return Fee will be invoiced along with any applicable brokerage, clearance, or freight fees. These must be paid before proceeding.
4. Shipping Label & RA Number:
   After payment, we’ll provide a prepaid return label and RA number. Include the RA number inside the package.
5. Quality Inspection:
   Items will be reviewed upon arrival. If approved, your refund will be processed.
6. Refund Processing:
   Refunds (minus original shipping and return fees) are issued within 5 business days of return approval. U.S. buyers are responsible for all duties, brokerage, and return-related shipping costs.

Note: If return fees are not accepted or paid, your return cannot be authorized.

Please note that online and in-store purchases follow separate return policies:

• In-store purchases are not eligible for online returns
• Online purchases cannot be returned in-store for refund — only drop-off (if authorized)

In-Store Return Policy:

• No refunds are offered on in-store purchases.
• Returns must be made within 7 days of purchase for exchange or store credit only, with proof of purchase.
• Sale items are final sale unless faulty or otherwise required by law.
• Items must be in original, unworn condition with all tags and packaging.

If your item arrives damaged, defective, or incorrect, please contact online@tntfashion.ca as soon as possible. We will work to resolve the issue promptly, regardless of standard return eligibility.

For any return-related inquiries or assistance, please contact our customer service team at: online@tntfashion.ca